Distance Sales Agreement and Pre-Contract Information

This page is the general text of the Pre-Contract Information Form and the Distance Sales Agreement for services that Simurgh Medya Yazılım Ticaret Ltd. Şti. sells online to consumers, prepared under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

• At checkout you are shown a version filled in with your buyer details, order number, service items and total; you can complete the order only after reading and accepting these texts.
• The texts you accept are e-mailed to you with the order confirmation and kept in your portal account.
• Business clients and purchases from SIMURGH MEDIA, LLC are governed by the Terms of Service and the Cancellation & Refund Policy rather than this document.

The buyer is the consumer who places the order and whose name, address, e-mail address and phone number are held in the portal account at the time of the order. These details appear in the agreement for your order. The buyer is responsible for their accuracy.

The name, scope, term (monthly, annual and so on), quantity and unit price of each service bought are listed in the order summary and the agreement for your order. General information by service type:

• Web hosting: a cPanel-based hosting account with the resources of the chosen plan, opened once payment is confirmed.
• Domains: registration, renewal or transfer in the chosen extension for the chosen term, subject to the Domain Registration Terms.
• smApp licences: a licence key for the chosen plan and term, delivered in the portal and by e-mail.
• Monthly and project services: SEO, marketing, maintenance, web, AI and automation work, with the scope stated in the proposal or the order description.

• The total shown in the order summary includes all taxes, including VAT. There are no extra costs (such as shipping).
• Payment is made by bank transfer (havale/EFT) or by card through iyzico. The seller does not store your card details.
• For recurring services (hosting, domains, licences, monthly services) the price shown is for the first term; unless cancelled, the service renews for the same term and the renewal is invoiced 14 days before the due date. You can stop renewal in the portal at any time.
• Your invoice is issued as an e-Archive invoice and e-mailed to you.

The services are performed electronically; nothing is shipped. Hosting accounts, domain operations and licence keys are provided after payment is confirmed, normally on the same day and in any case within 30 days. Monthly and project services start on the schedule in the order summary or the proposal. If the seller cannot provide a service because performance has become impossible, the buyer is informed and the amount paid is refunded within 14 days.

The buyer may withdraw from the agreement within 14 days of the day it was concluded, without giving any reason and without penalty. Notice of withdrawal can be given by a portal support ticket, by e-mail to [email protected] or in writing to the address or KEP address above. The seller refunds all payments within 14 days of receiving the notice, using the original payment method and at no cost.

Under Article 15 of the Distance Contracts Regulation there is no right of withdrawal for:

• services performed instantly in electronic form and intangible goods delivered instantly (opening a hosting account, domain registration/renewal/transfer, delivery of a licence key) — Art. 15/1-(ğ),
• services whose performance starts, with the buyer's approval, before the withdrawal period ends — Art. 15/1-(h),
• work prepared according to the buyer's requests or personal needs (a website, software or design made for you) — Art. 15/1-(b).

Details: Cancellation & Refund Policy.

Requests and complaints can be sent through a portal support ticket or to [email protected]. The buyer may apply to the Consumer Arbitration Committee at their place of residence or where the transaction took place, within the monetary limits announced each year by the Turkish Ministry of Trade, and to the Consumer Court above those limits.

This agreement between the Seller named above and the Buyer who places the order sets out, under Turkish Law No. 6502 and the Distance Contracts Regulation, the rights and obligations relating to the provision of, and payment for, the services the Buyer orders electronically through the Seller's website and client portal. The Pre-Contract Information Form, the Terms of Service and the order summary are annexes to this agreement; where they conflict, the provision more favourable to the consumer applies.

• The Seller performs the service in full, on time and as described in the order summary and the pre-contract information.
• The Buyer confirms that they have read and understood the pre-contract information and accepted the order electronically, pays the price by the stated method and uses the services in line with the Acceptable Use Policy.
• If a service is defective, the Buyer may choose, under Turkish Law No. 6502 Art. 15, to have it performed again, repaired free of charge, a price reduction or to withdraw from the agreement.
• Unpaid recurring services may be suspended as described in the Terms of Service.

Recurring services are contracted for the term ordered and renew for the same term unless the Buyer cancels. The Buyer may end subscription-type services at any time through the portal, without giving a reason and without penalty; no further term is charged after termination. Termination and refunds are detailed in the Cancellation & Refund Policy.

The Buyer's personal data is processed to conclude and perform the agreement, for invoicing and to meet legal obligations, as explained in the KVKK Notice and the Privacy Policy.

This agreement is concluded and takes effect when the Buyer accepts the order electronically. A copy of the agreement and the pre-contract information is e-mailed to the Buyer with the order confirmation, as a durable medium; the Seller keeps these records for at least 3 years. Turkish law applies to disputes; the Consumer Arbitration Committees and Consumer Courts have jurisdiction.