Web & WhatsApp assistant
From the chat widget on your website to your WhatsApp Business account — one assistant, many channels.
- Web chat (custom UI / iframe)
- WhatsApp Business API
- Instagram DM & Messenger
- Telegram & Slack
Natural in Turkish, on-brand, working 24/7. Voice-enabled with the Realtime API and ElevenLabs; intelligent with Claude and GPT; wired into your CRM, because it has to get real work done.
Not an assistant but a team of assistants: it routes by topic, hands off to a human when needed, and writes the summary afterward.
From the chat widget on your website to your WhatsApp Business account — one assistant, many channels.
Voice AI at phone-call quality. It can fully replace your IVR, with <300ms latency.
The assistant speaks like your brand. Persona, tone, word choice, banned phrases.
The assistant knows the customer and their history, opens tickets, books appointments — real actions, not fake ones.
When the call ends: an automatic summary, ticket and follow-up action — ready for the operator in one click.
When things get complicated, it hands off to a human — the operator takes over with full context, and the customer doesn't have to repeat themselves.
From voice/text input to real action. Each layer has its own model and its own limits.
Where is the user talking from? Voice, text, any channel — all accepted.
Voice → text → meaning → answer → voice. All in under 300ms.
An answer + real action. Tickets, appointments, transfers — everything leaves a trace in the CRM.
Click your industry — use cases with real metrics.
Answers questions from web and WhatsApp 24/7. Resolves most on its own; hands complex ones to an operator with full context. Within SLA, tracked.
Turkish voice AI: listens to what the patient is looking for, finds the right specialty, books the appointment, sends reminders. Integrated with the EHR.
The customer searches for a product, the assistant recommends, completes the cart, starts the return. Orders + support in one window. Drives real sales.
While the operator talks, AI assists on a side screen: customer history, suggested reply, next action. Training goes from weeks to minutes.
Gathers prospective clients' questions at the first level, collects document uploads, routes by practice area. Qualified cases land on the lawyer's desk.
From realtime voice engines to messaging channels, from the brain to CRM connections.
An anonymized but real Voice project: the call center transformation of a multi-branch healthcare chain.
A private healthcare chain with 14 branches. 4,000+ calls a day, averaging 8 minutes. Patients spent hours listening to hold music, appointments were booked under the wrong specialty, and the no-show rate was high.
OpenAI Realtime + ElevenLabs Turkish voice. Connected to the EHR: the patient calls, the assistant recognizes them, finds the right specialty, books an open slot and schedules reminders.
Live in 6 weeks. Call time dropped from 8 minutes to 4:42, and no-shows fell from 18% to 7%. Operators now focus on complex cases.
An X-ray of your current conversation channels, or a pilot assistant right away.
We scan your customer conversations and score the points that can be automated.
One channel (WhatsApp or phone), one use case. Live in 5 weeks.
Multiple assistants, multiple channels, continuous improvement + 24/7 monitoring.
The Turkish voices from ElevenLabs and OpenAI Realtime got very close to human level in 2024-2025. We can also build a custom voice clone for your brand (a 5-minute sample is enough). Intonation, pauses, even breathing sounds come across as natural. Most users think they're talking to a person.
Three ways: (1) Set up in parallel with your current IVR, with AI handling specific numbers. (2) A full move over Twilio/SIP. (3) Native integration with central systems like Genesys and Avaya. The transition is gradual, with no risk.
Three triggers: (1) when the uncertainty score crosses a threshold, (2) when the user says "I want to talk to a person", (3) when specific keywords/emotions are detected (anger, complaints, legal). The operator takes over with the full call transcript + the AI's suggestion, and the customer doesn't have to repeat themselves.
Call recording is optional (default: not stored). When stored, recordings stay in the EU region, encrypted, under a retention policy. PII (ID, phone, card) is masked in the conversation flow. KVKK, GDPR and KHGM compliance checks are standard. A separate protocol applies for healthcare.
No limits — you pay for what you use. Typical cost: WhatsApp assistant ~₺0.4-1.2/conversation, voice assistant ~₺2-6/minute. A monthly budget cap is set, with an alert at 80%. A detailed cost dashboard is always visible.
Three layers of protection: (1) RAG, so it answers only from company documents; (2) when uncertain, "let me check and get back to you" + escalation to a human; (3) QA + evals after every conversation for continuous improvement. The hallucination rate is kept below 1%.
Talk to your assistant within 5 minutes. A Turkish voice sample, your brand voice, real usage. We reply in under 24 hours.