14-day withdrawal
Consumers may withdraw within 14 days of the contract without giving a reason, except in the cases listed below.
When you have a right of withdrawal, which services fall outside it, how to cancel, and when and how refunds are paid.
Consumers may withdraw within 14 days of the contract without giving a reason, except in the cases listed below.
Digital services performed instantly, services started at your request and work made to your specification are excluded.
Registration, renewal, transfer and restore fees are paid to the registry and are not refundable.
Turn off automatic renewal in the portal at any time; the service runs to the end of the paid term.
We refund within 14 days of a valid withdrawal notice, using the method you paid with.
Something wrong? Open a support ticket before raising a chargeback; we resolve most cases quickly.
This summary only makes the text easier to read; the full text below is what binds.
This policy applies to every service sold under the simurgh.media brand by Simurgh Medya Yazılım Ticaret Ltd. Şti. (the "Turkish Company") or SIMURGH MEDIA, LLC (the "US Company"). The company named on your order or invoice handles your cancellation and refund requests (see the Terms of Service).
A consumer may withdraw from a service contract concluded at a distance, without giving any reason and without penalty, within 14 days of the day the contract was concluded, except in the cases listed in section 3 (Turkish Law No. 6502, Art. 48; Distance Contracts Regulation, Art. 9).
The consumer bears the burden of proving that the right was exercised in time. It is enough to send the withdrawal notice before the period ends.
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to the contracts below. These cases are shown to you clearly when you order, and your approval is obtained where required.
| Service | Exception | Basis |
|---|---|---|
| Opening a hosting account, delivering an smApp licence key, digital content and other services provided instantly online | Services performed instantly in electronic form and intangible goods delivered instantly | Art. 15/1-(ğ) |
| Domain registration, renewal, transfer and restore | An operation carried out instantly at the registry after the order that cannot be undone | Art. 15/1-(ğ) |
| Monthly SEO, marketing, maintenance, consulting and set-up services | Services whose performance starts, with your express approval, before the withdrawal period ends | Art. 15/1-(h) |
| Websites, software, AI/automation builds, logos and brand identity designed specifically for you | Work prepared according to your requests or personal needs | Art. 15/1-(b) |
For services under point (h), we start work before the withdrawal period ends only if you confirm at checkout: "I ask you to start performing the service before the withdrawal period ends and I understand that I then lose my right of withdrawal." If you do not give this confirmation, the service starts when the withdrawal period ends.
Send your withdrawal notice within the period through any of these channels:
State your name, order number, order date and that you are withdrawing. A sample text:
We confirm receipt of your notice by e-mail.
Domain registration, renewal, transfer and restore fees are paid to the registry and the registrar when the operation is made and are not refundable. If the operation fails for a reason on our side (for example the domain cannot be registered or the transfer cannot be completed), we refund the amount or, if you prefer, credit it to your account.
Once a hosting account is opened, unused time is not refunded; the subscription rights of consumers in section 6 are not affected. If we cannot provide the service, or end it, through our own fault, we refund the fee for the unused period.
Licence fees are not refunded once the licence key has been delivered. Your statutory rights for a defective service remain if the licence does not have the features stated in the agreement.
If a project is cancelled, you pay for the work done up to the cancellation date, committed third-party costs (licences, stock media, ad budgets, external services) and any deposit the Proposal states as non-refundable; the rest of any prepayment is refunded. Accepted deliverables are not refunded.
Ad spend, software licences and similar amounts paid to third parties on your behalf are not refunded unless the third party refunds them.
If a service does not conform to the agreement, consumers may choose, under Turkish Law No. 6502 Art. 15, to have it performed again or corrected, a price reduction in proportion to the defect, or to withdraw from the contract. For business clients we first fix the problem within a reasonable time; if we cannot, we refund the fee for the unused period of the affected service.
If we end a service without fault on your side, prepaid fees for the unused period are refunded.
If you dispute a payment, please write to us before contacting your bank; we resolve valid requests quickly. Where a chargeback is raised without good reason, the related services may be suspended until it is settled. Your statutory rights are not affected.
Send requests and complaints through a portal support ticket or to [email protected]. Consumers buying from the Turkish Company may apply to the Consumer Arbitration Committee at their place of residence or where the transaction took place, within the monetary limits announced each year by the Turkish Ministry of Trade, and to the Consumer Court above those limits. Electronic applications can also be made through the Ministry's Consumer Information System (TÜBİS) on e-Devlet.